Training

Our training emphasizes the following key areas:

1. Cultural Awareness:

• Understanding the diverse cultural backgrounds of the communities we serve.
• Recognizing and respecting different values, traditions, languages, and practices.

2. Cultural Competency:

• Equipping staff with the skills to communicate effectively with clients from culturally and linguistically diverse (CALD) backgrounds.
• Building confidence in adapting care approaches to meet the unique cultural needs of each individual.

3. Person-Centered Care:

• Ensuring that staff focus on each client’s preferences, cultural beliefs, and needs to deliver personalized care.

4. Cultural Sensitivity in Service Delivery:

• Training staff on culturally appropriate behaviours, language use, and respecting cultural practices in daily interactions.
• Addressing potential cultural barriers to ensure clients feel comfortable and understood.

5. Inclusive Practices:

• Encouraging inclusivity within the organization and fostering an environment that values diversity.
• Educating staff on anti-discrimination laws and promoting respect for all individuals, regardless of their cultural or linguistic background.

If you want to become an NDIS participant and get supports through an NDIS plan, there are some requirements you need to meet. You need to be:

• younger than 65 when you apply external website<
• an Australian citizen or permanent resident external website
• living in Australia
• able to meet the disability or early intervention requirements.

You may be eligible under the disability requirements if you have one or more impairments that are likely to be permanent and this substantially impacts your ability external website to do daily life activities.

1. Your impairment external website must also affect your social life, or your ability to work or study, and you must be likely to need support under the NDIS for your whole life.
2. Or, you may be eligible under the early intervention requirements external website if you have one or more impairments that are likely to be permanent and supports would help you by reducing your need for supports in the future. There are different requirements for children younger than 6 with developmental delay to meet the early intervention requirements.
3. When you call our National Contact Centre to ask about disability supports, or your eligibility for the NDIS, we’ll refer you to an NDIS local area coordinator or early childhood partner in your area external website.
4. When you first meet with an NDIS partner, they will ask for documents that prove your identity. Your NDIS partner will also ask to check your identity documents if you are a child representative, nominee, or an authorised representative.

If you think you are eligible for the NDIS, you can:

• contact your local NDIS Office or local NDIS partner or call 1800 800 110 and ask for an NDIS Access Request Form (PDF 1MB) to be mailed or emailed to you.
• download and complete the NDIS Access Request Form (PDF 1MB) on your computer and email it to enquiries@ndis.gov.au with a href=”https://www.ndis.gov.au/media/2324/download?attachment”>supporting information
• download the NDIS Access Request Form (PDF 1MB) on your computer, print it out, and mail it to PO Box 700, Canberra, ACT 2601 with supporting information
• phone the NDIS on 1800 800 110 to be supported to apply to the NDIS.

In some areas, we don’t have early childhood partners or local area coordination partners.
In non-partner areas we recommend you contact us on 1800 800 110 to be supported to apply to the NDIS.
You can find more resources about applying to the NDIS in accessible formats on the booklets and factsheets page.

If you think you might be eligible for the NDIS, your NDIS partner can help you apply. Your NDIS partner will talk to you about:

• Your situation.
• The NDIS eligibility criteria. /li>
• The application process<./li>
• The kinds of information and evidence you need to provide external website
• What to expect from the application process, including when you will know whether you are eligible for the NDIS.

The NDIA is responsible for determining who is eligible to access the NDIS.
To allow us to determine whether you meet the disability or early intervention access requirements, you may need to provide evidence of your disability or developmental delay for children younger than 6.
Your NDIS partner will help you to gather information and evidence for your NDIS application.

Information and evidence that you will need to provide includes documents proving:

• You are an Australian citizen or permanent resident.
• Your personal details, like name, date of birth, and address.
• Your disability is permanent and significant. external website
• An explanation of your functional capacity, informal, other mainstream and community supports.

Once you have your information and evidence, your NDIS partner will complete the application with you, entering all the information you provide into our computer system.

Once we have all of the information and evidence we need to decide if you are eligible for the NDIS, we will make a decision and will tell you within 21 days.
If you’re eligible to be an NDIS participant, we will use the information and evidence you gave us in your application to develop your NDIS plan

You can start making connections with mainstream and community supports, while your NDIS application is being processed.

Read more in our applying to the NDIS guideline< external website

Help to apply to the NDIS

If you think you might be eligible for the NDIS, your NDIS partner can help you apply. Your NDIS partner will talk to you about:

• Your situation.
• The NDIS eligibility criteria.
• The application process.
• The kinds of information and evidence you need to provide external website.
• What to expect from the application process, including when you will know whether you are eligible for the NDIS.

The NDIA is responsible for determining who is eligible to access the NDIS. 

To allow us to determine whether you meet the disability or early intervention access requirements, you may need to provide evidence of your disability or developmental delay for children younger than 6. 

Your NDIS partner will help you to gather information and evidence for your NDIS application.

Information and evidence that you will need to provide includes documents proving: 

• You are an Australian citizen or permanent resident.
• Your personal details, like name, date of birth, and address.
• Your disability is permanent and significant. external website
• An explanation of your functional capacity, informal, other mainstream and community supports.

Once you have your information and evidence, your NDIS partner will complete the application with you, entering all the information you provide into our computer system.